BIG Shopping Centers takes its best efforts and invests many resources in order to provide all of its customers equal, respectable, accessible and professional service. In accordance with the Equal Rights for People with Disabilities Law, 5758-1998 and the regulations promulgated thereunder, many efforts and resources are invested in making the necessary accessibility adjustments that will enable a person with disabilities to receive the services provided to all customers in an independent and equal manner.

The accessibility arrangements for all of BIG’s commercial centers, shopping centers and shopping malls.

The existing accessibility arrangements for BIG centers and BIG FASHION shopping centers throughout Israel are as follows:

• Disabled parking spaces are available, including for tall vehicles.
• A continuum of access is available from the parking area through the entrances to the shopping center and until the receipt of service to all of the shopping center stores (including elevators).
• “Hearing loop” type accessories were installed for the hearing impaired in every office of the manager of the commercial center as well as in the offices of the main company management.
• Accessible disabled lavatories are available.
• Identification and directional signs are available.
• The entrance of a service animal, intended to assist a person with a disability, is permitted. 
• The nature of the accessible shopping centers is built on one level, enabling comfortable and direct passage between the pavements and/or the mall floors and the entrance to the various stores in the center.
• All public furniture in the areas of the center is accessible and available to all people with disabilities.
• The parking areas in all of the centers are free of charge, and as such, making it easy for all center visitors, including those with disabilities.
• All centers have disabled parking spaces adjusted for both private vehicles and large commercial vehicles. Ramps were installed adjacent to all disabled parking spaces, enabling a continuous and standard passage between the disabled parking spaces and the commercial area. All parking spaces are marked with a disabled sign according to the standard, allowing for immediate identification of the allocated area.
• All centers have traffic signs and posts with clear and easy directions to the disabled parking spaces, escape exits, protected areas, public lavatories and all entrances and exits to and from the center.
• A hearing loop was installed for the hearing impaired in each office of BIG center.
• Regular disabled lavatories and A-2 type disabled lavatories were installed in the centers in accordance with Regulation 8.141, Part VIII-1.
• All elevators and escalators installed in the BIG centers have a discrete lead strip and warning rivets on the floor (in accordance with Regulation 8.78 [C] Section VIII-1.
• All of the elevators installed in the centers have voice signals for orientation on the various floors and levels of the center.
• All of the stairwells have handholds, and the beginning and end of the stairs are marked with warning rivets on the floor.
• All ATMs located in the commercial centers and shopping malls are accessible by means of identification signs and a voice operating system in accordance with Regulation 25 of the Service Accessibility Regulations.
• Controlled training sessions are held for BIG employees in order to familiarize themselves and assimilate the accessible service awareness to people with disabilities, in accordance with Regulation 88 of the Service Accessibility Regulations.

Accessible Customer Service

• Employee training for accessible service – training sessions are held in order to introduce the area of accessibility, create awareness among employees and provide practical tools for providing accessible services.
• An accessible call center – the voice answering service was made accessible so that the information is delivered clearly and without background music.
• Telephone alternative – you can also contact us by e-mail: 0732600420 or contact us at [email protected].

Website Accessibility 

An accessible website is a website that allows people with disabilities and older people to surf at the same level of efficiency and enjoyment as all surfers. Approximately 20 to 25 percent of the population face difficulties in using the Internet and may benefit from more accessible Internet content, according to a 2003 study by Microsoft.

Ayalon Company believes and acts for equal opportunities in the Internet space for people with varied disabilities and people who use assistive technology when using the computer.

Information above the Accessibility of the Website

• This website meets the requirements of the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service), 5763-2013.
• Accessibility adjustments were carried out according to the recommendations of the Israeli standard (IS 5568) for accessibility to contents on the Internet at an AA level and the international WCAG2.0 document.
• The tests were examined for the highest compatibility for the Firefox browser.
• The website provides a semantic structure for assistive technologies and support for the standard use pattern for operation with a keyboard using the arrow keys Enter and Esc to exit menus and windows.
• Adjusted for viewing on popular browsers and for use on a mobile phone.
• For the receipt of the best browsing experience with a screen reading software, we recommend using the latest NVDA software.

Contact Methods for Requests and Suggestions for the Improvement of Accessibility 

It should be noted that we continue our efforts to improve the accessibility of the Company as part of our commitment to enable the general population, including people with disabilities, to receive the most accessible service.

Should you encounter any problem or flaw with respect to accessibility, we will be happy if you update us in respect thereof, and we will make every effort to find a suitable solution for you and to handle the problem as soon as possible.

We can be contacted:

• By Mail – addressed to the Accessibility Department, BIG Shopping Centers Group: 1 Sapir Street, P.O. Box 12683, Herzliya Pituach 4685205.
• By Phone – BIG Shopping Centers Management Offices 073-2600420 or *3344.
• By Fax – 073-2600426 or 073-2600547. Please state on the fax “To the Accessibility Department, BIG Shopping Centers Group”.
• Online – you can write a comment regarding the Company’s accessibility on the “Contact Us” page on the BIG website and it will be forwarded directly to the Accessibility Department by email: [email protected].

Details of the Accessibility Coordinator of BIG Shopping Centers:

• Name: Boaz Driks
• Position: CEO of BIG FASHION Shopping Mall, Ashdod
• Tel.: 052-4037386
• Email: [email protected]